IT Support Analyst

About the role

The IT Support Analyst plays a critical role in delivering exceptional technical support and ensuring the smooth operation of end-user computing environments. This position is responsible for diagnosing and resolving hardware, software, and network issues while maintaining a high level of customer service and professionalism.

What you'll do

• Provide first- and second-level technical support for Windows and Apple macOS laptops, desktops, peripherals, and mobile devices
• Troubleshoot and resolve software, hardware, and connectivity issues efficiently to minimize downtime
• Manage and resolve incidents and service requests through the ServiceNow ticketing system, ensuring timely updates and accurate documentation
• Perform user account administration and access management within Active Directory and Microsoft 365 environments
• Install, configure, and maintain operating systems, applications, and approved IT tools

What you need

• 2–4 years in it support & networking
• Active Directory
• Hardware
• Office 365
• Windows
• ServiceNow
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Ticketing tools