IT Support Analyst

About the role

They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems.

What you'll do

• Responsible for first level technical support of all supported applications
• Train new employees on the use of PC and other networked equipment using standard training documents
• Perform timely workstation hardware and software upgrades
• Troubleshoot and resolve hardware, connection, and software issues reported
• Coordinate with authorized vendor for PC hardware repair

What you need

• 1–3 yrs of experience
• Active Directory
• Hardware
• Windows
• ServiceNow
• MS Office
• Networking
• BBA

Good to have

• Compensation and benefits
• Chat support
• HVAC
• Reconciliation