IT Support Associate - Level III

About the role

With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates.

What you'll do

• Performs IT production support for assigned area(s) according to documented processes
• Creates and maintains process documentation and standards
• Diagnoses and resolves issues with IT hardware or software components with limited direction. Installs, configures, or dispositions IT hardware and/or application issues
• Troubleshoots assigned issues per department standards through to resolution
• Uses the Incident Management system to manage reported issues or requests submitted by end users and logs any actions or support provided. Has reporting responsibilities…

What you need

• 5–6 years in it support & networking
• Hardware
• Troubleshooting
• Root cause analysis
• Customer success
• Power BI
• Diploma

What you get