JM - IT Operations

About the role

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision.

What you'll do

• Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers
• Performs IT support for assigned area(s) according to documented processes
• Diagnoses and problem solves issues with IT hardware or software components with direction
• Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve
• Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided

What you need

• 2–3 years in it support & networking
• Troubleshooting
• Hardware
• TCP/IP
• Windows
• Networking
• SQL
• Diploma

Good to have

• SCADA
• ERP
• Scanner use
• PLC
• IoT
• Customer success

What you get