IT Support

About the role

We're looking for a proactive, people-first IT Support Engineer to join our IT & InfoSec team, based full-time in our Bengaluru office. You'll be the go-to person for all things IT in Bangalore, as well as helping to support our team in London, helping with everything from laptops to large events, and keeping things running smoothly.

What you'll do

• Provide 1st and 2nd line IT support for Bengaluru - the friendly first point of contact for colleagues in Bengaluru and remotely in London as required
• Keep desktops and laptops running smoothly across macOS and Windows
• Manage helpdesk tickets end to end - resolving what you can, escalating what you can't
• Support onboarding, movers and leavers, so people have the right kit and access from day one
• Manage devices through our MDM tools - Mosyle (Mac) and Intune (Windows) and keep hardware tracked and in good shape

What you need

• Windows
• Intune
• Office 365
• Networking
• Firewalls
• JIRA
• Any graduate

Good to have

• AWS
• Azure
• SIEM
• Splunk