IT Support Engineer

About the role

We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.

What you'll do

• Provide on-site and remote IT support via walk-ups, tickets, and chat
• Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems
• Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools
• Install, configure, and maintain software, hardware, and network devices
• Manage IT assets, including procurement, deployment, lifecycle tracking, and audits

What you need

• 4–6 yrs of experience
• Troubleshooting
• Windows
• EDR
• IAM
• Hardware
• Vulnerability assessment
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Networking
• SOP writing