IT Support Engineer

About the role

Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted.

What you'll do

• Act as the 1st line of IT support within the company and be flexible for rotational shifts
• Troubleshoot and support wireless and wired networks
• Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues
• Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users

What you need

• 5–9 yrs of experience
• Windows
• Office 365
• Ticketing tools
• Troubleshooting
• Hardware
• Networking
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Intune
• JIRA
• Zendesk