IT Support Engineer

About the role

We are seeking a customer-focused IT Support Engineer to provide L1/L2 support and contribute to reliable day-to-day IT operations. The role covers end-user support, Microsoft 365 administration, Windows endpoint support, basic network The successful candidate will have practical experience in an enterprise environment,

What you'll do

• Provide L1/L2 support for desktops, laptops, printers, peripherals, operating
• Systems and business applications
• Log, categorise, prioritise, assign, update and close incidents and service
• Requests using ManageEngine ServiceDesk Plus or a comparable ITSM platform
• Troubleshoot login, performance, application, email, printer, VPN and

What you need

• 3–5 yrs of experience
• Office 365
• CCNA
• ITIL
• Active Directory
• Troubleshooting
• Windows
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• TCP/IP
• Root cause analysis
• SOP writing