IT Support Technician

About the role

Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues. Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities.

What you'll do

• Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation
• Process Enhancement: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness

What you need

• 2–5 yrs of experience
• Active Directory
• Hardware
• Windows
• Ticketing tools
• VMware
• Troubleshooting
• Any graduate

Good to have

• Intune
• SOP writing