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IT Technical Support Engineer

CAI (Computer Aid)·Delhi

Pay not stated4–7 yrsFull-time
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About the role

We are looking for a motivated IT Technical Support Engineer ready to take us to the next level! We are looking for an IT Technical Support Engineer to provide technical assistance and ensure a seamless workplace technology experience for business users. This position will be Full-time, Onsite - Gurugram.

What you'll do

  • Provide technical support to employees by diagnosing and troubleshooting desktop, laptop, mobile device, application, network, and workplace technology issues
  • Directly support end users with day-to-day IT requirements, ensuring a high level of customer satisfaction
  • Configure, deploy, and support laptops, desktops, mobile devices, user accounts, and workplace technology services
  • Perform laptop/desktop setup, configuration, imaging, software installation, and troubleshooting
  • Manage IT assets throughout their lifecycle, including allocation, tracking, movement, inventory management, and device returns

What you need

  • 4–7 yrs of experience
  • Active Directory
  • Troubleshooting
  • Hardware
  • Office 365
  • Windows
  • ServiceNow
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • ITIL
  • Intune
  • iOS
  • JIRA
  • Android

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