Java Application Support Engineer- (Japanese Speaking)

About the role

Java Application Support Engineer (Japanese Speaking) Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry, including the customers in Japan?

What you'll do

• Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions
• Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests
• This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations
• Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed
• Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience

What you need

• 2–5 years in it support & networking
• Java
• Troubleshooting
• CRM
• Bug tracking
• JIRA
• Spring Boot
• B.Tech or B.E. or B.Sc or BCA

Good to have

• REST APIs
• SQL
• PostgreSQL
• Microservices
• JavaScript
• React