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Jr Customer Success Associate

Cloud Counselage·Mumbai

Pay not stated0–2 yrsFull-time
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About the role

Looking for a Jr. Customer Success Associate with 1 - 2 yrs of strong experience in a client management, customer success, support or account management role at a financial services/technology company (ie FactSet, MSCI, Enfusion, S&P, etc). They should have the ability to manage multiple projects and work collaboratively.

What you'll do

  • Answering day to day client queries and providing creative solutions
  • Working on large-scale project that optimizes their clients workflows
  • Training clients on their platform
  • Helping to improve client documentation, writing help articles, or creating how-to videos
  • Becoming an expert on their platform

What you need

  • 0–2 yrs of experience
  • Customer success
  • Terraform
  • Communication
  • B.Com or MBA

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