Junior Associate

About the role

In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for our largest enterprise global accounts. You will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.

What you'll do

• Execute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries
• Collaborate with Cross-Functional Teams: Partner directly with internal departments—including Billing, Sales, Operations
• Ensure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers

What you need

• 0–1 years in sales
• Salesforce
• Sales
• Communication
• B.Com or BBA