Junior Service Desk Analyst

About the role

The IT Service Desk Professional provides first-level technical support to client colleagues, business partners, and authorized users through voice calls. The role is responsible for answering inbound support calls, troubleshooting and resolving IT incidents, supporting clinical and desktop applications, documenting issues accurately, and escalating incidents when additional technical assistance is required.

What you'll do

• Provide technical support through inbound voice calls
• Ask questions to understand and troubleshoot user issues
• Resolve incidents during the first call whenever possible
• Support clinical applications, desktop applications, hardware, access, connectivity, and other workplace technologies
• Take ownership of incidents through resolution or escalation

What you need

• 0–3 yrs of experience
• Troubleshooting
• Ticketing tools
• Hardware
• Networking
• Voice process
• Diploma or B.Tech or B.E.

Good to have

• Active Directory
• Office 365
• ServiceNow