Junior Support Analyst

About the role

The Junior Support Analyst provides first-level operational and technical support for software, APIs, AI applications, and machine learning-enabled products. The role focuses on ticket management, monitoring, troubleshooting, documentation, user communication, incident coordination, and continual improvement.

What you'll do

• Receive, review, categorize, prioritize, and update support tickets
• Gather information required to reproduce and diagnose reported issues
• Resolve common incidents and service requests using approved procedures and runbooks
• Escalate complex issues with logs, reproduction steps, findings, actions taken, and business impact
• Maintain timely, accurate, and professional communication with users and stakeholders

What you need

• 0–2 yrs of experience
• Customer service
• Python
• PowerShell
• Bash
• Linux
• Communication
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• JIRA
• REST APIs
• SQL
• ServiceNow
• Git