Junior Support Engineer

About the role

We are seeking a Junior Support Engineer to join our growing technical support team at our brand-new site in Chennai, India. Reporting to the regional Support Lead, you will play a key role in resolving client issues, maintaining service quality and contributing to the smooth operation of our global support function.

What you'll do

• As a Junior Support Engineer, you will play a key role in investigating and resolving client issues, ensuring queries are handled efficiently and in line with SLAs
• Work closely with the regional Support Lead, to escalate high-priority issues and contribute to the overall quality and reliability of our support service
• Diagnose and troubleshoot software issues, ensuring timely and effective resolution
• Manage and prioritise support tickets, maintaining SLA compliance and service quality
• Triage incoming queries to assess severity and determine appropriate response actions

What you need

• 2–5 yrs of experience
• Linux
• AWS
• SQL
• JIRA
• Postman
• Docker
• Any graduate

Good to have

• Git
• Confluence