KDP Support Analyst, Books (Variable)

About the role

The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience.

What you'll do

• Process and respond to email, phone, and chat contacts received from KDP website users
• Maintain a positive and professional demeanor at all times
• Meet or exceed all quality, productivity, and time management goals as set by management
• Follow all site performance and behavior expectations as outlined by management
• Follow company policies and processes in order to process customer requests appropriately

What you need

• 1–4 yrs of experience
• Customer service
• Communication
• Any graduate

Good to have

• HTML