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Key Accounts Engineer- Railway-Senior Officer/Senior Engineer (MG4)-Service Department-Distribution and Aftermarket Business Unit-Indore

Kirloskar Oil Engines·Indore

Pay not stated3–5 yrsFull-time

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About the role

Oversee service activities within the assigned area, ensuring timely and effective resolution of customer issues. Monitor and strive to improve key service response times (Warranty SR within 2 & 4 hours, CC SR within 48 hours) and repair turnaround times (MaxTTR - Warranty within 24 & 48 hours). Build and maintain strong relationships with customers within your area.

What you'll do

  • Monitor and strive to improve key service response times (Warranty SR within 2 & 4 hours, CC SR within 48 hours) and repair turnaround times (MaxTTR
  • Reporting & Compliance: Provide regular updates on service performance and adherence to operational guidelines

What you need

  • 3–5 yrs of experience
  • Complaint handling
  • Any graduate

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