L2/L3 Application Support Engineer - Azure Integration Services

About the role

The customer integration platform is built on Azure Service Bus, App Services, Function Apps, API Management and Application Insights. It synchronises customer data across Salesforce, the Master Data Management (MDM) platform, JDE, AMCS and NAV. The engineer performs shift health checks, triages dead-letters and data errors, recovers components, and builds proactive alerting, escalating code-level defects to the L3 application teams.

What you'll do

• Incident management and service restoration
• Own assigned ServiceNow incidents for the customer integration platform through resolution or controlled hand-off to L3, with clear evidence and reproducible steps
• Tell platform faults apart from source-data and downstream-system faults, and route each to the correct team
• Restart stopped or failed App Services and Function Apps under the runbook, and seek L3 authorisation before intervening on components that are running but idle
• Perform controlled replay, resubmission or disposal of dead-lettered messages under documented procedures, informing business owners

What you need

• Azure
• ServiceNow
• ITIL
• .NET
• Salesforce
• ERP
• MBA

Good to have

• Windows
• Informatica
• Incident response
• Root cause analysis
• IAM
• ETL