L2 Microsoft 365 Operations Engineer (Exchange, Teams & SharePoint)

About the role

We are looking for a skilled L2 System Administrator to support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams and related collaboration workloads. The role is responsible for incident resolution, service administration, troubleshooting, service health monitoring and configuration management.

What you'll do

• Exchange Online & Email Operations
• Provide L2 support for Exchange Online incidents, mail flow issues and service requests
• Troubleshoot email delivery failures, mailbox access, shared mailboxes, distribution lists and mail flow rules
• Support mailbox permissions, delegation, mailbox configuration and approved administrative changes
• Investigate message trace results, mail flow errors and connectivity issues

What you need

• 3–6 yrs of experience
• Office 365
• ServiceNow
• ITIL
• PowerShell
• Root cause analysis
• Any graduate