L3 Support Engineer

Algoleap·Hyderabad

Pay not stated5–8 yrsFull-time

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About the role

We are seeking an experienced L3 Support Engineer to provide BAU support for Portfolio Services applications built on the Salesforce platform. The candidate will act as a bridge between business stakeholders and technical teams, ensuring smooth operations, issue resolution, and continuous improvement of business processes. The ideal candidate should possess strong

What you'll do

Production Support & Incident Management
L3 production support for Portfolio Services applications and Salesforce
Troubleshoot, and resolve complex production issues within SLA timelines
Root cause analysis and implement preventive measures
With cross-functional teams during incident resolution and deployments

What you need

5–8 yrs of experience
ITIL
Troubleshooting
Salesforce
AWS
Bug tracking
Portfolio management
Any graduate

Good to have

IAM
Root cause analysis

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