L3 Support Engineer

About the role

This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement. You’re welcome to work on-site in Hyderabad, India.

What you'll do

• Turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement
• Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions)
• Own technical workstreams during high-severity incidents
• Build evidence packs and drive escalations with ODM and R&D
• Track outcomes and ensure knowledge flows back to operations

What you need

• Linux
• Troubleshooting
• Hardware
• Root cause analysis
• Incident response
• Bash
• Any graduate

Good to have

• Python