L4-MC DMS-Patan-GJ-Bacl

About the role

Achieving the bucket wise resolution as per the target Managing the Agencies & monitoring their performance Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code.

What you'll do

• Responsible for: Allocation of portfolio to vendor
• Achieving the bucket wise resolution as per the target
• Managing the Agencies & monitoring their performance
• Review cases with FOS / TL and work assignment basis the disposition code
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Escalation handling
• MBA or BA