Lead Administrator L1(Contract)

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

What you'll do

• Lead end-to-end Windows patch management using Microsoft SCCM/MECM
• Investigate and resolve patch compliance gaps across Windows 10 and Windows 11 devices
• Troubleshoot SCCM client health, client registration, policy retrieval, software update scan failures, and deployment issues
• Analyze patching discrepancies between SCCM, CrowdStrike, and OS build compliance reports
• Develop and execute remediation plans for non-compliant devices

What you need

• 5–8 yrs of experience
• Troubleshooting
• Windows
• Firewalls
• SQL
• Power BI
• PowerShell
• Any graduate

Good to have

• Root cause analysis
• EDR
• SOP writing