Lead Administrator L1(Contract)

About the role

ServiceNow CMDB, Discovery & Service Mapping Lead We are seeking an experienced ServiceNow CMDB, Discovery, and Service Mapping Specialist with 7+ years of IT experience and strong expertise in ServiceNow ITOM modules. The ideal candidate will be responsible for CMDB governance, Discovery implementation and troubleshooting, Service Mapping, data quality improvement, and integration of infrastructure components into the CMDB.

What you'll do

• Design, implement, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions
• Configure and manage ServiceNow Discovery schedules, credentials, MID Servers, and patterns
• Troubleshoot Discovery issues related to servers, network devices, cloud resources, storage, databases, and applications
• Develop and maintain Service Maps for critical business services and applications
• Perform CMDB health analysis and drive remediation activities for completeness, correctness, and compliance

What you need

• 5–8 yrs of experience
• ServiceNow
• Troubleshooting
• ITIL
• Linux
• Windows
• Reconciliation
• Any graduate

Good to have

• Root cause analysis
• SOP writing