Lead Administrator L1(Contract)

About the role

We are seeking an experienced and dynamic Business Application Support Team Lead to manage a team of 10–12 members and provide technical leadership in supporting critical business applications. The ideal candidate will have a strong background in application support, vendor management, troubleshooting, and IT service management, with excellent communication skills to interact directly with clients and stakeholders.

What you'll do

• Lead, mentor, and manage a team of 10–12 application support professionals
• Serve as the primary point of contact for clients, ensuring clear communication and timely resolution of issues
• Provide technical guidance to the team, assisting in resolving complex, high-priority business application issues
• Maintain detailed reporting and metrics to ensure SLA’s are met and to identify resource issues and process gaps
• Manage end-to-end business application support processes, including incident, problem, and change management

What you need

• 8–14 yrs of experience
• Office 365
• Troubleshooting
• Intune
• ServiceNow
• Windows
• ITIL
• Any graduate

Good to have

• Active Directory
• Linux
• Windows Server
• Vulnerability assessment
• SQL
• Azure