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Lead Administrator L1

Wipro·Hyderabad

Pay not stated5–8 yrsFull-time
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About the role

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

What you'll do

  • Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams

What you need

  • 5–8 yrs of experience
  • Routing and switching
  • Troubleshooting
  • CCNP
  • Firewalls
  • Network security
  • Root cause analysis
  • Any graduate

Good to have

  • SOP writing

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