International Customer Support / Technical Support Executive
Gratitude·Hyderabad
- Can I apply
- Open to any education · Junior level
- Pay
- ₹7 L a year · 24x7
- Source
- From the company's careers page · yesterday
- How to apply
- On Gratitude's own site
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About the role
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
What you'll do
- Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams
What you need
- 5–8 yrs of experience
- SAP Basis
- Troubleshooting
- Root cause analysis
- SOP writing
- Any graduate
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