Lead Administrator L1

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

What you'll do

• Design, implement, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions
• Configure and manage ServiceNow Discovery schedules, credentials, MID Servers, and patterns
• Troubleshoot Discovery issues related to servers, network devices, cloud resources, storage, databases, and applications
• Develop and maintain Service Maps for critical business services and applications
• Perform CMDB health analysis and drive remediation activities for completeness, correctness, and compliance

What you need

• 5–8 yrs of experience
• ServiceNow
• Troubleshooting
• Reconciliation
• SOP writing
• Any graduate