Lead Administrator (Support &Operations)

About the role

As an L2 Support Engineer focused on Power BI and Grafana, you will be a critical middle layer in our IT support structure, responsible for diagnosing and resolving complex technical issues related to our business intelligence (BI) and infrastructure monitoring platforms.

What you'll do

• Perform in-depth analysis and troubleshooting of complex problems related to Power BI reports/dashboards and Grafana monitoring systems
• Conduct Root Cause Analysis (RCA) for recurring incidents and coordinate with other teams for permanent fixes
• Monitor system health, application logs, and dashboards to proactively detect and resolve issues
• Optimize the performance of existing Power BI data models, reports, and SQL queries
• Ensure data accuracy, consistency, and integrity within BI and monitoring systems

What you need

• 3–5 yrs of experience
• Power BI
• Grafana
• SQL
• DAX
• Power Query
• SQL Server
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Shell scripting
• Python
• PowerShell
• Azure
• Data warehousing
• Root cause analysis