Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

About the role

Responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts

What you'll do

• Build strong team relationship within and across teams
• Ensuring compliance with regulatory standards
• Ensuring compliance with company/client policies and guidelines
• Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results
• Responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals

What you need

• 4–7 yrs of experience
• Customer service
• Voice process
• Communication
• B.Com or BBA