Lead Business System Analyst: E-Comm and Enterprise Applications

About the role

We are looking for a highly versatile and experienced Lead Business Systems Analyst to join our Enterprise Applications team. This role will primarily support Salesforce B2B E-commerce, Salesforce Service Cloud, and related enterprise applications used across E-commerce, Customer Service, and DCS business operations.

What you'll do

• Act as a trusted partner to business stakeholders to understand, analyze, and solve complex business problems across E-commerce, Customer Service, and DCS operations
• Lead business analysis and solution definition for Salesforce B2B e-commerce, Salesforce Service Cloud, and related enterprise applications
• Work closely with business groups, senior stakeholders, application owners, architects, developers, and BSAs to define scalable and supportable solutions
• Facilitate discovery sessions, workshops, process reviews, and solution discussions to align stakeholders on business needs, requirements, priorities
• Translate high-level business needs into clear functional requirements, user stories, acceptance criteria, process flows, data requirements

What you need

• 8–14 yrs of experience
• Salesforce
• Dashboarding
• Stakeholder management
• REST APIs
• JIRA
• Confluence
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SAP
• Tableau
• Business analysis
• DCS