Lead Consultant(Product/Domain)

About the role

The Lead Support Engineer - Siebel will provide L3 ownership for the customer's Siebel CRM landscape and associated integrations. The role will support the transition into service, stabilize operations, and act as the highest level of functional and technical escalation within the assigned scope.

What you'll do

• Lead operational support for the Siebel CRM platform and related modules
• Provide advanced troubleshooting for application, workflow, integration, interface, performance, and data issues
• Resolve complex incidents, problem records, and service requests within agreed SLAs
• Coordinate with business stakeholders, infrastructure teams, middleware teams, database administrators, and third-party vendors
• Analyze root causes of recurring incidents and drive permanent corrective actions

What you need

• 8–12 yrs of experience
• SQL
• Stakeholder management
• CRM
• Change management
• Problem solving
• B.Sc or B.Tech or B.E. or BCA