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Lead-Customer Experience

Titan Company·Bengaluru

Pay not stated12–18 yrsFull-time
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About the role

At Tanishq, every customer interaction is an opportunity to build trust, create delight and foster lifelong relationships. We are looking for a visionary Lead – Customer Experience to define, shape and elevate the customer experience across every customer touchpoint.

What you'll do

  • Define and lead the customer experience vision, strategy and roadmap for Tanishq
  • Build a customer-first culture by embedding customer-centric thinking across business decisions and processes
  • Champion customer advocacy as a key business priority and influence senior stakeholders to drive experience excellence
  • Customer Journey Design & Transformation
  • Own and continuously improve the end-to-end customer journey across physical and digital customer touchpoints

What you need

  • 12–18 yrs of experience
  • Customer success
  • CRM
  • User flows
  • Learning and development
  • Customer handling
  • Any graduate

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