Lead Customer Program Manager

About the role

Lead Customer Program Manager at Fictiv. Team Leadership & People Management.

What you'll do

• Team Leadership & People Management
• Directly manage a team of Customer Program Managers (Junior to Mid Level), owning their performance, development, and day-to-day effectiveness
• Set clear goals and performance expectations for each direct report; conduct regular 1:1s and formal reviews
• Build structured development plans for each team member, identifying skill gaps, creating growth opportunities
• Serve as the first line of escalation for your team: step in on complex programs, difficult customer situations, or cross-functional blockers as needed

What you need

• 7–13 yrs of experience
• Customer success
• Sales
• Communication
• B.Tech or B.E.

Good to have

• CRM
• ERP
• JIRA
• Performance management
• Salesforce