Lead Error Manager

About the role

This role combines operational leadership across multiple projects with process governance, Jira-based workflow and template ownership, reporting, and integration with external service and defect management systems. You will define the business and process requirements for workflows, fields, templates, dashboards and integrations.

What you'll do

• Define the business and process requirements for workflows, fields, templates, dashboards and integrations
• Own and continuously improve the complete defect lifecycle, from intake, classification and prioritisation through assignment, resolution, verification and closure
• Own the functional definition and governance of common Jira-based error management templates, including workflows, issue types, fields, screens, statuses
• Define operational KPIs, SLA requirements, dashboards and management reporting for defect flows and process health
• Act as the central point of contact and escalation for error management process and tooling topics

What you need

• 7–10 yrs of experience
• JIRA
• Bug tracking
• ServiceNow
• Communication
• Customer service
• M.Sc or B.Tech or B.E.