Lead - FIS & People Placement

About the role

Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, efficient workforce placement, and strong operational governance.

What you'll do

• Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs
• Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues
• People Placement & Vacancy Management
• Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams
• Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs

What you need

• Root cause analysis
• SOP writing
• ServiceNow
• Any graduate

Good to have

• Digital marketing