Lead Fraud & Claims Operations Representative

About the role

Lead Fraud & Claims Operations Representative at Wells Fargo. Support performance and overall effectiveness of team as well as cross-group operational tasks.

What you'll do

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple…
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams

What you need

• 4–7 yrs of experience
• Customer service
• Any graduate

Good to have

• Compliance
• Six Sigma
• Performance management
• Talent management
• Lean