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Lead IT Services & Support Engineer

comScore·Pune

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, New York, Amsterdam, Warsaw, Santiago, and Pune offices.

What you'll do

  • Own the APAC and EMEA-hours slice of the JIRA Service Management (IESD) queue end-to-end, from triage through resolution or routing
  • Serve as the senior Okta administrator in Pune: manage lifecycle, MFA policy, security groups, application onboarding (SAML/OIDC/OAuth)
  • Partner with the US Lead IT Services & Support Engineer on platform architecture for Okta, JIRA Service Management, Jamf Pro, Quest KACE, Automox
  • Act as the escalation point for the existing Pune IT Support Specialists
  • Drive access-request approval flows for AWS role assignment, Application Access, Software install, and Security Group requests

What you need

  • Active Directory
  • Office 365
  • Intune
  • Windows
  • IAM
  • JIRA
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • ITIL
  • Firewalls
  • Network security
  • PowerShell
  • SOP writing
  • AWS

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