lead

About the role

Responsible for contributing to organizational initiatives by developing specialized knowledge Ensure smooth, effective and continuous communication channel open for better employee relations Ensure compliance with all processes and procedures in organization Monitors the CSR calls and gives feedback /coaching

What you'll do

• Drive and Manage performance of team on KPI’s
• Handling escalation that and agent/SME is unable to solve on product/process related queries
• Facilitate career development and growth for employees by following effective people management practices
• Responsible for contributing to organizational initiatives by developing specialized knowledge
• Ensure smooth, effective and continuous communication channel open for better employee relations

What you need

• 1–6 yrs of experience
• Customer service
• Communication
• Any graduate