Lead Operations Program Manager

About the role

Q2 is seeking a Lead Operations Program Manager for our Strategic Operations Team. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role.

What you'll do

• Develop and maintain reports and dashboards to track key performance indicators (KPIs)
• Present findings and recommendations to management through clear and concise reports
• Should be able to understand and design What-if models for project P&L and resource allocations
• Process Improvement: Evaluate existing operational processes and identify opportunities for improvement
• Develop and implement process improvement strategies to increase efficiency and reduce costs

What you need

• 8–14 yrs of experience
• PowerPoint
• Excel
• Project management
• Process improvement
• Data analysis
• Salesforce
• Any graduate

Good to have

• CRM
• MS Project
• JIRA
• Power BI
• Spark