Lead / Principal – Digital Workplace & IT Service Management

About the role

You are a senior, hands-on leader in Digital Workplace & IT Service Management, responsible for establishing and driving the employee-facing technology ecosystem. You are both strategic and execution-focused, with a passion for enhancing employee technology experience, improving ITSM maturity, and ensuring high-quality and efficient delivery of end-user services, collaboration platforms, and

What you'll do

• Endpoint Engineering & Modern Management
• Strategy and governance for end-user hardware, OS management (Windows, macOS, mobile), patch management, and endpoint
• Drive unified endpoint management (UEM/MDM) solutions to ensure secure, compliant, and zero-touch deployment models
• Oversee device lifecycle management-from procurement and provisioning to refresh and decommissioning
• Collaboration & Productivity Solutions

What you need

• 3–8 yrs of experience
• ITIL
• Hardware
• Office 365
• Windows
• ServiceNow
• Linux
• B.Tech or B.E. or M.Tech

Good to have

• Lean
• DLP
• Root cause analysis
• Incident response
• JIRA
• PowerShell