Lead-Privilege Program-Proposition

About the role

Lead – Privilege Program (Proposition) will be responsible for driving engagement, activation, and premium servicing for affluent customers within the Retail Liabilities function of Retail Banking.

What you'll do

• Drive improvement in Relationship Banking KPIs including customer acquisition, activation, engagement, cross-sell, and group formation
• Design and operationalize engagement plans tailored for affluent customers
• Analyze customer data and performance metrics to identify opportunities for improvement and implement targeted initiatives
• Ensure a seamless customer experience across all touchpoints by coordinating with relevant internal stakeholders
• Drive premium servicing and ensure quick resolution for all program customers (both Indian and Non-Indian)

What you need

• 12–22 yrs of experience
• Cross-selling
• Branding
• BBA or MBA