Lead, Process Improvement Specialist, IN Easy Ship

About the role

Easy Ship is a service designed for third-party sellers that enables fast and efficient delivery to customers across India. Easy Ship allows sellers to utilize our Amazon Services for delivery, returns and customer service for their MFN orders. This frees sellers to focus on what they do best—developing great products and marketing them to potential customers.

What you'll do

• Spearhead initiatives to enhance the seller experience, optimize supply chain efficiency, and elevate operational excellence across multiple business functions
• Act as the connective tissue between operations, product and technology translating complex business problems into scalable, data-driven solutions
• Develop and monitor program metrics to identify potential issues in last mile deliveries
• Identify patterns of defects that will help us build initiatives to reduce defects at scale
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

What you need

• 1–4 yrs of experience
• Process improvement
• SQL
• Customer service
• Last-mile delivery
• Root cause analysis
• Communication
• Any graduate

Good to have

• Escalation handling
• SAS
• Power BI
• ETL
• Tableau