Lead Sales Operations Coordinator

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. As a Lead Sales Operations Coordinator at Thermo Fisher Scientific, you'll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes from quote to delivery.

What you'll do

• Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information
• Organize dispatch of equipment orders, communicating with stakeholders, like Customers, Couriers, Warehouse
• Communicating indirectly with customers on behalf of the field sales team in relation to information they require
• Liaise with the commercial teams to ensure visibility on your activities with the customer and communicate any action or follow up required
• Utilize Salesforce.com for recording of sales support activity

What you need

• 5–9 yrs of experience
• Sales
• MS Office
• Customer service
• Field sales
• ERP
• Accounts receivable
• Any graduate