Senior Technical Account Manager

About the role

You will own the technical success of a portfolio of enterprise accounts, from first kickoff to steady-state operations. You design and deliver the implementation, own the integrations, take customers live, and remain their primary technical authority after go-live. You are also the person who can explain why the optimization engine produced a given plan – and what to change when the plan isn’t right.

What you'll do

• Implementation and solution design
• Lead implementations end to end: discovery, scoping, solution design, configuration, integration, testing and go-live
• Author and own SOWs, Functional and Technical Design Documents (FDD/TDD), workflow diagrams and architecture specifications
• Translate customer business rules – fleet, time windows, capacities, service levels, costs – into a working solution configuration
• Integrations and technical delivery

What you need

• 8–10 yrs of experience
• Customer success
• SQL
• Postman
• REST APIs
• Sales
• Communication
• B.Tech or B.E. or B.Sc or BCA

Good to have

• JIRA
• Power BI
• HubSpot
• Tableau
• ERP
• WMS