Lead Support Engineer, Amazon LEO Enterprise Customer Support

About the role

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.

What you'll do

• Handle escalated cases involving service degradation, analyzing performance data (latency, jitter
• Develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams
• Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational…

What you need

• 8–14 yrs of experience
• Customer service
• Networking
• Troubleshooting
• VMware
• CCNP
• AWS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• REST APIs
• Python
• Ansible
• Terraform
• iOS