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Loan Servicing Manager

JPMorgan Chase·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

As a Loan Servicing & Credit Support Manager in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.

What you'll do

  • Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution
  • Supervise processes including Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation
  • Ensure adherence to quality and quantity SLAs with a robust workflow model
  • Serve as the SME, handling complex queries and routing them to onshore teams if needed
  • Implement a Knowledge Management model with SOP maintenance and training

What you need

  • 10–18 yrs of experience
  • Reconciliation
  • Investment banking
  • Compliance
  • SOP writing
  • General ledger
  • Any graduate

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