M365 Copilot Tech Lead

About the role

Experience conducting assessments, operational reviews, and maturity assessments. Experience developing recommendations, transformation roadmaps, and implementation plans. Experience designing and implementing AI-powered support solutions within enterprise environments. Experience working with knowledge management platforms, enterprise search technologies, and support tooling ecosystems.

What you'll do

• Assess Production Support organizations end-to-end
• Evaluate current-state support processes, governance, reporting, knowledge management, and team capability
• Identify gaps, risks, bottlenecks, inefficiencies, and improvement opportunities
• Conduct stakeholder interviews, workshops, and discovery sessions
• Identify and prioritize AI use cases across support operations

What you need

• 5–8 yrs of experience
• Office 365
• Hardware
• Root cause analysis
• LLMs
• Any graduate