Major Incident Co-ordinator

About the role

We're looking for an experienced Infrastructure professional to manage critical incidents, drive root cause analysis, and ensure SLA compliance across our Keyloop infrastructure and cloud services. You'll be the central point for escalations, working with teams to resolve issues and prevent future incidents.

What you'll do

• Oversee all Major and critical incidents, ensuring SLA compliance
• Own and manage business-critical escalations and communication to all management levels
• Take full ownership of issues from identification through resolution
• Liaise with partners and suppliers, providing regular proactive updates
• Root Cause Analysis & Improvement

What you need

• 5–9 yrs of experience
• JIRA
• Escalation handling
• AWS
• ITIL
• Communication
• Root cause analysis
• Any graduate